FAQ

1. Where can I pick up the van?

You can pick up the van at Alghero Airport for free. If you need the van at another airport, transfer service is provided, but only when possible. Please send us a request email.

2. At what time can I pick up the van?

Check-in is at the time of your arrival. In case of overlap between your check-in and the previous check-out, you can pick up the van within 2pm.

3. What time should I return the van?

Check-out is always before 11am.

4. How many people are in a van?

They are for 4 people.

5. What does the price include?

All rates include:
a) Unlimited mileage
b) Insurance R.C.A. Against third parties
c) Road assistance

6. What kind of insurance is included?

All our vans are covered by R.C.A insurance against third parties. No kasko.

7. What kind of fuel do I need to refill?

All of them are Diesel.

8. What happens if the engine breaks?

In case of engine failure, you must contact us immediately. Once the damage has been established, we will act accordingly. Example: if the damage is not caused by you and the van must be stopped for days we refund the remaining amount of the rental as we don’t have a replacement van.

9. What happens in case of accident?

In the event of an accident you must immediately inform us. If your responsibility is established, you have to pay for covering the damage.

10. Is it possible to pay the deposit by credit card?

Yes, you can pay it by credit card.

11. How and when can I pay the balance and the security deposit?

The balance of the rental can be paid by credit card, cash or PayPal at your arrival time. Instead the security deposit only by PayPal or Bank Transfer at pick up time or the day before.

12. Is free camping allowed?

Free camping is forbidden, but it’s well tolerated. We’ll suggest you all the spots where you can stay overnight and nice camper parks. Off season you can camp almost everywhere.